For Contract Manufacturers and EMS Providers
Hybrid AI That Keeps Every Customer’s Designs Apart
Contract manufacturers hold other companies’ intellectual property: drawings, specifications, recipes and volumes. Aktuara gives your engineers private AI that works across all of it, while keeping each customer’s data in its own space and every answer traceable for customer audits.
The Same Five Problems, With a Twist
Shadow AI, stalled pilots, generic answers, runaway cost and audit scrutiny hit contract manufacturers too. The twist is that the data at risk is mostly your customers’, and they audit how you handle it.
Separate Knowledge per Customer
Drawings, specifications, work instructions and quality records are indexed in separate spaces, so an answer about one customer’s part never draws on another’s.
Customer-Level Access Rules
Engineers and operators only see the programmes they work on. Access follows your existing groups, with second approval where a customer contract requires it.
Audit Trails for Customer Audits
Every question, source, route and approval is recorded per customer programme, ready to export when a customer asks how AI was used.
AI Switch per Programme
Allow private AI, allow managed AI for public research, or switch AI off entirely, programme by programme, to match each customer contract.
Faster New Product Introduction
Specifications, drawings and customer requirements are summarised into a first-article checklist and process plan draft for your engineers to complete.
Quotes Grounded in Your History
Similar past parts, routings and cycle times are retrieved privately, so estimators start from what your plant actually achieved.
What Goes Where for a Contract Manufacturer
The policy check routes every request. Customer data always stays private and is scoped to the customer programme it belongs to.
| Task | Route | What the Model Sees |
|---|---|---|
| Customer drawings and specifications | Private AI | Customer drawings, tolerances, specifications and change notices, scoped to that customer |
| New product introduction checklists | Private AI | Customer requirements, your process capabilities and past first-article reports |
| Quote preparation | Private AI | Your past quotes, routings, cycle times and material costs, never shared across customers |
| Customer complaints and 8D reports | Private AI | Complaint details, inspection data and root-cause records for that customer |
| Line changeover instructions | Private AI | Work instructions, setup sheets and camera footage from the changeover |
| Market and commodity news | Managed AI | Public news, commodity prices and trade press, never customer names or volumes |
Questions from Contract Manufacturers
About customer separation, audits and managed AI.
Can one customer’s data ever appear in answers for another customer?
No. Each customer gets its own knowledge space, with its own documents, drawings, access rules and audit trail. Retrieval is scoped to the customer and programme a user is working on, and the policy check blocks cross-customer requests.
Can we show our customers how we use AI?
Yes. Every request, source, route and approval is logged in your account. You can export the audit trail for a customer programme and share our architecture and security documentation during customer audits.
What if a customer forbids AI on their programme?
You can switch AI off per customer or per programme, or allow only private models. The setting is enforced by the policy check, not by user discipline.
Does customer data ever reach Claude, GPT or Grok?
No. Customer drawings, specifications, BOMs, quality records and volumes are always private. Managed models only see public information, such as market news, and only for tasks you allow.
Discuss a Contract Manufacturing Pilot
Start with one customer programme and one workflow, such as new product introduction or customer complaints. We will show you how the separation works on your own data.